This white paper article provides information on how computer data is populated on the create/edit page. Note: While this is specifically referring to a computer asset, much of this information is also applicable to other asset types, such as monitors, network printers, etc.
About the computer's create/edit page
With CMDB Solution installed, computers can be created or edited from most computer reports, such as Home > Service and Asset Management > Manage Configuration Items > Computers and Peripherals > Computer. This opens the create/edit page, where many computer data classes and associations are available for editing can be found at. These are generally all from either CMDB Solution (unmanaged computer data) or Asset Management Solution (contracts or procurement data), but can also include information derived from Inventory Solution. Note: A user may also be interested in how to populate these areas when using a Workflow or ServiceDesk project, which this article does not discuss. For information about how to do this, please contact the Workflow or ServiceDesk Technical Support team for how to customize a project to do this, of which they can offer basic information about.
Out of box data classes
A data class, in general, refers here to a single field of editable data. Out of box data classes include:
Out of box associations
An association, in general, refers here to a reference to another asset type that is separate from the computer's native type and/or to multiple lines of editable data. Out of box associations include:
How data can be manually populated
Because a computer has many different CMDB Solution and Asset Management Solution data classes and associations, it varies greatly on how these can be generally populated. The create/edit page is designed to enable a user to manually edit any of its data. However, some of these areas can also be populated by other means, including automated ways. The following provides some ways on how these can be populated.
How specific data classes and associations can be automatically populated by out of box processes.
Specific data classes and associations can be automatically populated by out of box processes. The following provides some ways on how these can be automatically populated.
Custom data classes and associations
Custom data classes and associations generally are required to be populated manually (or by other semi-automated ways, such as a Data Connector import rule) by the user and do not have any way to be automatically populated by out of box processes. For more information about using custom data classes, refer to the following articles:
How to create custom data classes
How to import data into a custom resource or custom data class using a Data Connector Import Rule
Client data can come from the Symantec Management Agent and Inventory Solution plug-in (and other plug-ins), such as IP Address, MAC Address, Windows version, BIOS, hard drive size, RAM amount, etc. These are not generally displayed on the create/edit page, but are found in Resource Manager, such as in the View > Inventory section. As this article is primarily for CMDB Solution and Asset Management Solution data, instructions for using this data is not otherwise covered in here.
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.