The ServiceDesk server computer requires the SQL Server ADOMD.NET. This SQL Server component is a Microsoft .NET Framework data provider. It facilitates communication with the Microsoft SQL Server Analysis Services.
If SQL Server is installed on a computer that is separate from the ServiceDesk server computer (off-box), then the ServiceDesk Server requires the following SQL Server components:
SQL Management Objects This component of SQL Server is part of the SQL Server 2005 Management Objects Collection. You can download the Management Objects Collection installation from the Microsoft Web site. The file name is SQLServer2005_XMO_x64.msi.
SQL Native client This component is a prerequisite for installing the SQL Management Objects.
Microsoft Internet Information Services (IIS)
.NET 3.5 with ASP.NET
ServiceDesk is intended to work with all the major Internet browsers.
We have tested ServiceDesk with the following browsers:
Microsoft Internet Explorer 7 and later
Mozilla Firefox 2 and later
Safari 3 and later
The ServiceDesk server computer must be a member of the Administrators group on the SQL Server computer.
1. 4 GB of RAM is the minimum to install Servicedesk. We strongly recommend 8 GB for testing purposes, and 16 GB for any type of production.
In summary, Servicedesk is a very resource-intensive application, even in a testing environment. Proper hardware and reliable backend services are critical to the correct functioning of the application.
Imported Document ID: HOWTO10604
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