Problem A number of problems are all related to this same issue:
After changing the password for the Application Identity account you may lose access to the Notification Server console.
After changing a password for the account used for the Application Identity, you may find the account getting locked out frequently.
Account policies require password changes regularly (such as every 90 days) for all accounts including service accounts. How can this be managed within Notification Server?
Environment All versions of Notification Server
Cause There are several causes:
The Application Identity is used each time that the Notification Server console is accessed. Thus, if the password is changed on the account, the console may be inaccessible.
Depending on the number of Notification Servers, the account may be locked out due to services attempting to start with an incorrect password and for some of the services by default.
Many companies have policies requiring password changes, and rarely can there be exceptions even for service accounts like the Application Identity.
When a password change is to occur, it is best to anticipate this and modify the application identity password before the password is changed for that account throughout the domain or workgroup environment. In this case, the best practice is to modify the password in the Notification Server's Application Identity settings prior to changing the password on the computer or in the domain. If done at nearly the same time and in that order, any resulting problems can be prevented.
If the password is not changed on the Notification Server before changing it in the environment, the Notification Server console cannot be accessed. When this occurs there are two options:
Restore the password in the environment, run the NS console, and change the password, then change the password in the environment.
Run AeXConfig.exe /svcid as instructed in KB TECH194254 "How to change the password of the Application Identity account" or one of the other methods outlined in that article.
NOTE: If you encounter an error while attempting to change the Application ID, see KB HOWTO10267.
Imported Document ID: HOWTO1065
Subscribing will provide email updates when this Article is updated. Login is required.