Question What information could be useful to understand and find out what is locking up any account?
Answer Note: The following information is provided as reference. Troubleshooting issues with accounts locking up is usually done by the Network Administrator or Administrator for the system. Even though the issue can be related to an Altiris account, defining where or what is causing it based on their processes and recent changes can be challenging.
There are few Microsoft as well other online articles that can provide some guidance for what to look for when experiencing this type of issue. Please refer to the following articles: