Mobility Suite supports Kiosk mode for iOS and Samsung KNOX. Kiosk mode allows only one application to run at a time on users mobile device. The purpose of Kiosk mode is to lock a device into a single application. The application takes over the screen of a device. This prevents device users from opening another application. You can use an application listed from the Mobility Manager managed application list OR you can use a third party application. You are required to know the app ID for third-party app.

Warning:

Whether you are using an app from the Mobility Manager managed application list or a third-party app, the app must reside on the device before a device policy is applied that contains the Kiosk mode profile.

To configure an iOS device for Kiosk mode using Mobility Suite, follow the steps listed below:

  1. Configure devices for Supervised mode - before you configure devices for Kiosk mode using Mobility Suite, the device must be in Supervised mode. To enable iOS devices for supervised mode, you use the Apple Configurator application.

    • Access https://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12 from your OSX computer and download the Apple Configurator.

    • Launch the Apple Configurator.

    • Connect the iOS device to your OSX computer.

    • Ensure that the Supervision slider is set to On and click Prepare.

      Note:

      During the Prepare process, the iOS device is wiped. This process takes 10-15 minutes.

  2. Send an invite to your device users(s) to install the Work Hub to their iOS device.

    For more information regarding Work Hub invites, See Sending and re-sending invitation emails.

    Note:

    When your device users install the Work Hub, do not have a Kiosk profile defined within an active device policy. This is done in step 4.

  3. . After your device users have installed the Work Hub, they download and install the application that is to run in Kiosk mode on their devices. (Mobility Manager managed application or third party application).

    Note:

    The Mobility Manager managed application should be present in the Apps list within the Mobility Manager console.

  4. Once your device users have installed the Kiosk application, you create a new Kiosk profile within an active device policy. Access Policies and Rules > Policy List . Select the active device policy and scroll down to the Device Settings section. Click the New link next to Kiosk Mode. The following screen appears:

    You choose the application used by your device users in Kiosk mode. There are two ways to add the Kiosk mode application:

    1. Add App - Click Add App to select the application from the Apps page in your Mobility Manager console.

    2. App ID - Manually enter the application ID in the field shown. The App ID can be an app ID of an app listed in the Mobility Manager managed application list or an app ID for a third-party app. (an app that is not in the Mobility Manager managed application list)

    Note:

    As referenced in step3, the application, specified in the Kiosk mode profile, must already be installed on your users iOS devices.

    Once you add the Kiosk mode app, select the Hardware Options, Accessibility Options, and User-enabled Accessability options you see in the graphic above. Click Save. Your device users, that are a member of the group assigned to the relevant device policy, receive the Kiosk mode profile. Your users devices are in Kiosk mode using the application you defined in the Kiosk mode profile.

    Note:

    If you want to replace the Kiosk mode app, first remove the Kiosk profile from the active device policy. Ensure that your device users have received the updated MDM profile that does not include a Kiosk profile. Your device users, that are a member of the group assigned to the relevant device policy, receive the Kiosk mode profile. Your device users devices are in Kiosk mode using the application you defined in the Kiosk mode profile.

To configure a Samsung Knox device for Kiosk mode using Mobility Suite, follow the steps listed below:

  1. Unlike iOS devices, there is no action needed to configure Samsung KNOX devices for supervised mode. Kiosk mode, and associated device restrictions, are enabled by the Kiosk mode policy.

  2. Send an invite to your device users(s) to install the Work Hub to their Samsung KNOX device.

    For more information regarding Work Hub invites, See Sending and re-sending invitation emails.

    Note:

    When your device users install the Work Hub, do not have a Kiosk profile defined within an active device policy. This is done in step 4.

  3. . After your device users have installed the Work Hub, they download and install the application that is to run in Kiosk mode on their devices. (Mobility Manager managed application or third party application).

    Note:

    The Mobility Manager managed application should be present in the Apps list within the Mobility Manager console.

  4. Once your device users have installed the Kiosk application, you create a new Kiosk profile within an active device policy. Access Policies and Rules > Policy List . Select the active device policy and scroll down to the Device Settings section. Click the New link next to Kiosk Mode. The following screen appears:

    You choose the application that is used by your device users in Kiosk mode. There are two ways to add the Kiosk mode application:

    1. Add App - Click Add App to select the application from the Apps page in your Mobility Manager console.

    2. App ID - Manually enter the application ID in the field shown. The App ID can be an app ID of an app listed in the Mobility Manager managed application list or an app ID for a third-party app. (an app that is not in the Mobility Manager managed application list)

    Note:

    As referenced in step3, the application, specified in the Kiosk mode profile, must already be installed on your users iOS devices.

    Once you add the Kiosk mode app, select the device options to enable from the Controls and Hardware Keys sections. (shown in the graphic above). Click Save. Your device users, that are a member of the group assigned to the relevant device policy, receive the Kiosk mode profile. Your users devices are in Kiosk mode using the application you defined in the Kiosk mode profile and the device settings you allow.

    Note:

    If you wish to replace the Kiosk mode app, first remove the Kiosk profile from the active device policy. Ensure that your device users have received the updated MDM profile that does not include a Kiosk profile. Your device users, that are a member of the group assigned to the relevant device policy, receive the Kiosk mode profile. Your device users devices are in Kiosk mode using the application you defined in the Kiosk mode profile.
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