About Symantec Remote Access Connector
Article ID: 185197
Updated On:
Products
Issue/Introduction
NOTE:
Symantec Remote Access Connector is not longer available on recent ITMS versions. ITMS 8.5 release was the last one to have this connector available.
Resolution
Symantec Remote Access Connector is an IT Management Suite 7.6 application that lets you configure and integrate a third-party remote connection tool such as Microsoft® Remote Desktop Connection or Bomgar™ Remote Support Solution with IT Management Suite. You can then use the third-party tool to connect to a client computer.
The Remote Access Connector tool has the following highlights:
-
You do not require a license to use the Remote Access Connector tool. However, you do require a license for the third-party remote connection tool that you want to integrate with IT Management Suite.
-
You can integrate more than one remote connection tool. The multiple tools can be accessed from the right-click option in Symantec Management Console.
See Using a remote connection tool from Symantec Management Console.
-
You can install Remote Access Connector individually or as a part of Client Management Suite.
For the first-time user
As a first-time user, you must perform the following actions to use the Remote Access Connector:
Table: Options for the first-time Remote Access Connector user
See Symantec Remote Access Connector configuration file
See Creating the Remote Access Connector configuration file template
See Importing the Remote Access Connector configuration file
See Enabling right-click menu to use the Remote Access Connector options
Feedback
