This is a known issue and Symantec team is working.
The hardware serial number information during hardware inventory scan gets updated in “Inv_HW_Computer_System' table under 'Identifying Number' column. In case you want to fetch hardware serial number for SPARC machine you can query to Inv_HW_Computer_System table and obtain the data.
This is a known issue and Symantec team is working. This issue will be addressed in future release.
Imported Document ID: HOWTO110243
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