The ability to add pcAnywere solution back to a cleanly installed or an off box 7.6 upgrade will not work. This document only covers a 7.5 server installation with a functional pcAnywhere solution install that is upgraded to 7.6 with the following steps:
Please refer to the following table that takes you through the upgrade paths:
|Currently installed Version||Steps and docuemtnation on the order of upgradeing to ITMS 7.6|
ITMS 7.1 SP2 MP1.1
|1) Apply pcA 12.6.7 HF1 (DOC6435)
2) Upgrade to ITMS 7.5 SP1 and pcA 12.6.8 (DOC7310, DOC7338)
|ITMS 7.5 SP1
|3) On the Notification Server (NS), upgrade to ITMS to version 7.6 (DOC8113)
Important: Do not rollout the Symantec Management Agent upgrade to the client computers.
4) On the NS, apply ITMS 7.6 HF1 (DOC8505)
5) Rollout the SMA 7.6 HF1 upgrade to the client computers (Refer to the Upgrade to ITMS 7.6 Hotfix 1 before upgrading your ITMS 7.6 agents section in this KB)
6) Upgrade to ITMS 7.6 HF7 (DOC9152)
Upgrade to ITMS 7.6 HF1 before upgrading your ITMS 7.6 agents
The Symantec Agent that shipped in 7.6 pre hf1 was designed to remove the pcAnywhere agent as part of the upgrade. If your 7.6 agents were directly upgraded to 7.6 hf1 then the pcA agent won't have been uninstalled as the 7.6 upgrade and the following steps are not needed. For systems that the pcA agent has been uninstalled on the following procedure can be followed to restore the pcAnywhere agent files on those clients.
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.