Look for the service tag for the Dell appliance on a label on the outside of the shipping container.
If the container is already open, look for the service tag on either the front or the back of the appliance.
If the appliance is already powered up, you may also find the service tag by doing one of the following:
In the Control Center (CC) of Symantec Messaging Gateway (SMG), on the Status tab, navigate to System > Hosts. On the Hardware Information tab, the Service tag for each scanner appears in the Dell Service Tag column. Any appliance with a Model of VMWare will not have a Dell Service Tag.
In the Central Intelligence Unit (CIU) of Symantec Web Gateway (SWG), navigate to Administration> System Status. If the Serial Number does not begin with "VMWare-", then the serial number is the Dell Service tag for a physical appliance.
In the CIU of Advanced Threat Protection: Network (ATP:N), navigate to Settings> Devices, then click on the device to examine. If the Serial number does not start with "VWMare-", then the serial number is also the service tag for a physical appliance.
At the command line interface (CLI) of SMG or ATP:N, to display the service tag, type:
show -i | grep Tag
At the CLI of SWG, to display the service tag, log into the CLI as admin. The CLI displays the Serial Number. If the Serial Number does not start with "VMWare-", then the Serial Number is the service tag of a physical appliance.
In a client browser, navigate to support.dell.com.
On support.dell.com, below "Enter a Service Tag or Express Service Code.", type the service tag, and click Submit.
On the page that appears, click System Configuration.
When the System Configuration section expands, click Components.
On the keyboard, press <CTRL><F> to search through the content on the page.
If using Firefox, a search bar appears at the bottom of the browser.
If using Internet Explorer, a search bar appears at the top of the page.
The browser highlights the first occurrence of the word BEZEL in the list of originally installed components. Match the line that appears with the model below to confirm that the appliance you received is one of the Symantec OEM Gateway appliances:
SMG8340 - CFI B9TD1Z EMEA, MODULE, DROP IN BOX, BEZEL, SYMANTEC, MG834(B or System Integration, Module, BEZEL, SYMANTEC, MG8340
SMG8380 - ASSEMBLY, BEZEL, SYMANTEC, BM8380
SWG8450 - SYSTEM INTEGRATION, KIT, BEZEL, YY3JV, SYM8450
SATP:N8840 - SYSTEM INTEGRATION, ASSEMBLY, BEZEL, SYMANTEC, GSTD8840
If you have a BEZEL of type"SYSTEM INTEGRATION, ASSEMBLY, BEZEL, SYMANTEC, WG8490", search again, this time for the string "8880".
LABEL, IO, REAR, ORIGINAL EQUIPMENT MFGR., R720XL, 8880, SY
If the browser highlights a match for the component above, the appliance is a SATPN:8880. Otherwise, the appliance is an SWG8490.
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