To remediate a malware threat, delete the malware app from the device. The app must be deleted by the user; Symantec Mobility administrators cannot delete apps from Android devices remotely.
However, this action may not be desirable. For instance, the app may be important to the user or to the enterprise. In such cases, the Symantec Mobility administrator should submit a false-positive report to Symantec. This report is called a "Mobile Application Rating Dispute Submission".