Product: Email Security.cloud Feature: Outlook email submission add-in Submission Type: False Negative, an email containing spam or malicious code that was incorrectly identified as being clean of security threats.
The Email Submission service enables an email user to mark an email as spam or malware threat when using theSymantec Outlook Email Submission add-in for the Email Security.cloud services. These submissions help Symantec to improve the effectiveness of spam filtering as well as malware filtering by creating appropriate rulesets.
Ensure that the administrator has the correct Exchange roles assigned to install the add-in. Refer to the Microsoft TechNet article for general information on required administrator permissions and instructions for installing an Outlook Add-in.
Ensure that you have configured the Email submission Settings in the Symantec.cloud Management portal under Tools > Email Submissions > Email Submission Service Settings:
Copy Email submissions messages to the administrator. This setting allows for the specified administrator to receive a copy of the emails that have been submitted to Symantec for analysis.
Administrator Notifications for Anti-Malware. This setting allows for the administrator to receive the submission ID and details about Anti-Malware false negative submissions. It is a must to enter the contact details for an administrator otherwise, the Symantec Security Response team would not be able to analyze the submitted messages or send updates/notifications to the administrator.
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The Outlook Add-in uses a Manifest file URL. This file is to be used during the installation process: