The following prerequisites apply to both, appliance and VM upgrades:
Symantec strongly recommends that you back up your ATP data before you upgrade. See the Symantec™ Advanced Threat Protection Administration Guide for information about backing up your ATP data.
You must upgrade the ATP software to version 3.x before you perform hardware platform upgrades. Virtual installations install the software after upgrades to the VM resource allocations are made.
Make sure that ports 443 and 8080 are open to traffic.
IMPORTANT: Endpoint Data Recorder is not enabled by default. Perform the upgrade before enabling Endpoint Data Recorder. Also, make sure that your network infrastructure is able to handle the increased traffic that the Endpoint Data Recorder incurs. See the Symantec™ Advanced Threat Protection Installation Guide for requirements and recommended network configurations.
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.