If you see any notifications in the upgrade readiness page, resolve them before the upgrade. If the issues are not resolved before the upgrade, the computers with issues are not upgraded.
Upgrades to SEP Cloud are not available for SEP SBE trial accounts or any accounts that do not have at least one computer enrolled.
Here are some of the best practices that you want to consider before you upgrade:
If you are a Symantec partner, you should remove any customers that you don't want to upgrade.
Remove any computers that you don't want to upgrade including the trial test computers that you may have added.
Make sure that computers are online.
Confirm that computers have the virus definitions that are up-to-date, clean health (no warnings or errors), and plenty of disk space.
Review your policies and alerts.
Review the system policy upgrade schedule and make any updates to it. Computers are upgraded based on the schedule in the system policy.
See Configuring global policies.
Here are the types of issues you may encounter and the instructions on how to resolve them before you upgrade:
Resolving a computer
See Upgrading from to overview
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