Upgrading to the new app for extended iOS and Android device protection
Last Updated July 11, 2019
As previously communicated, all your iOS and Android devices that were enrolled in SEP Cloud before September 4, 2018 will soon be upgraded with advanced protection against network-based attacks, rogue wireless networks, OS vulnerability assessment and more to defend your mobile devices and associated apps. It's recommended to send an early awareness message to all relevant end users regarding this upgrade to ensure a smooth deployment and high adoption of the new app - SEP Mobile.
Starting October 3, 2018, Symantec will initiate the app upgrade process, and will send you an email every day with an updated list of iOS and Android devices that are eligible for the upgrade and assigned to a user. During the upgrade, the devices will receive a pop-up notification to perform the upgrade. The upgrade process involves deploying a new app on iOS and Android devices. The new app replaces the current SEP Cloud app on Android devices.
The app upgrade process will continue on the eligible mobile devices for a period of 4 weeks. After the app upgrade period ends, you can perform the upgrade by unenrolling the devices, and then re-enrolling them in SEP Cloud.
Symantec recommends that you upgrade to the new app within the upgrade period to ensure an optimal protection for your mobile devices. The old SEP Cloud app for mobile devices will be deprecated after the app upgrade period ends. The devices remain protected even if you couldn't perform the upgrade within the upgrade period.
Extended mobile protection on iOS and Android devices.
We now have a separate SEP Mobile app for the iOS devices that provides advanced threat protection along with the existing management capabilities.
You can now enroll and protect your iOS devices even if Symantec Mobile Device Management (MDM) is disabled.
You can follow the following steps to plan and perform the app upgrade:
Step 1: Read the SEP Cloud upgrade email
As a followup to the SEP Cloud app upgrade announcement, you will receive a SEP Cloud app upgrade email. The list of mobile devices that will be targeted for the upgrade can be seen in the notification.
Step 2: Inform all users with mobile devices about the upgrade
To make sure that the new app is properly deployed, it's recommended to send an early awareness message to all relevant end-users regarding this upgrade. Even though this step is optional, it ensures a smooth rollout and high adoption of the new application.
Step 3: Perform the upgrade
During the upgrade period, SEP Cloud sends you an email every day with an updated list of iOS and Android devices that are eligible for the upgrade and associated to a user. All these devices will receive an automated pop-up notification to perform the upgrade. When the devices receive the upgrade pop-up notification, the device owners must acknowledge the notification. To upgrade the devices that are directly associated to a group, you must unenroll them from SEP Cloud, and reenroll them manually.
To perform the upgrade
On the upgrade notification, tap Install to install the SEP Mobile app and enroll the device.
The device status can changed to At Risk due to advance device protection checks. To work around this issue, you need to refer to the device status reasons in SEP Cloud and the alerts reported in the SEP Mobile app.
If a user cancels the pop-up notification or the device is offline, you need to instruct the user to wait for the next pop-up notification to complete the upgrade.
On Android devices, after the new app SEP Mobile is installed, you will receive a notification to uninstall the old app SEP Cloud. The upgrade process ends after you acknowledge the notification to uninstall the old app.
If a user missed the notification to uninstall the old app, instruct the user to manually uninstall the old app. The old app remains on the device with basic features until it's uninstalled. It doesn't affect existing SEP Cloud functionality.
After the upgrade period is over, you can perform the upgrade by unenrolling and then re-enrolling the devices. All the new device enrollment will receive the new SEP Mobile app instead of SEP Cloud app.
Frequently asked questions
How does the new app impact device battery consumption?
The new app's battery consumption is minimal and has a negligible impact on any type of mobile device. The app's battery usage details is available on the system settings screens both on Android and iOS devices and is usually under 2% of the total battery usage.
Does the new app continuously track a user's location?
No. The new app uses the device location only in cases where a network threat was detected for the device and only during the time the threat persists.
Does the new app monitor activity on other apps that are installed on a device?
No. The new app detects malicious apps installed on the device without monitoring the user activity on these apps and without using any specific user data stored by the apps. The SEP Mobile app is publicly available in the official stores (Apple AppStore and Google Play) and complies with Apple's and Google's regulations that do not allow such monitoring.
How does new app impact my device network data usage 3G/4G?
The new app generates minimal traffic and therefore has a very small data usage impact. The app can also alter its behavior depending on whether it's connected to Wi-Fi or 3G. The average data usage of the SEP Mobile app when connected to 3G is expected to be 1-3MB per month.
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