As a Symantec Endpoint Detection and Response user, you may need to request a new console logon password for the following reasons:
You feel your current password is not secure.
You forgot your existing password.
You are locked out of the console because you typed your current password incorrectly five consecutive times.
In this event, you receive an email notification informing you that you are temporarily locked out of your account for ten minutes.
Your administrator assigned you a new, temporary password.
To request a new logon password
Do one of the following:
On the EDR cloud console Log On page, click Forgot password?.
On the EDR appliance console Log On page, click Forgot password?.
On the Forgot Password page, in the User name field, type your login name and click Retrieve.
A temporary password is sent to the email address that is associated with the login name you entered. When you log into the console with this password, you are prompted to change it. When you change your temporary password, you receive another email notifying you of the change.
If you do not receive the email notification, it may be because there is no email address associated with your user account. Contact your Symantec EDR administrator.