To reinstall a Symantec Endpoint Detection and Response virtual appliance, you delete the old appliance and deploy the OVF file again.
Reinstalling a virtual appliance from an ISO image is not supported.
OVF files are maintained on the Symantec FileConnect site. You need your maintenance serial number to access FileConnect and download the OVF file. You can find your serial number on the license certificate you received with your initial purchase or on a Version Upgrade Notification. If you need help locating your serial number, contact Symantec Customer Care.
Open a console window and bootstrap the appliance. If you are replacing a management platform, ensure that you enter the same IP address and communications channel password during bootstrap. If you change the management port IP address or communications channel password on a management platform, you must run bootstrap again on each scanner to update this information.
If the reinstalled device is an all-in-one appliance or management platform, run the setup wizard.
If the reinstalled device is a network scanner, wait for the scanner to appear on the Appliances page in EDR appliance console.