Go to Windows Task Manager > Users tab: 'ID' column may = 1, but the 'Session' column should show something like 'RDP-Tcp=0.'
Go to Start > All Programs > Altiris > Symantec Installation Manager > Symantec Installation Manager.
Highlight 'Altiris Patch Management Solution' and select the 'Repair' button.
After the Symantec Installation Manager repair completes, move to Steps 3 and 4 for 7.1 and 7.1 SPx MPx, 7.5.x 7.6.x, & 8.0, or skip to the bottom for the Reconfiguring process for Patch 8.1.x
Set the prompt for the installed drive - default: C:\ (Ensure the installed drive matches the environment):
Input: cd "Program Files\Altiris\Notification Server\bin"
Should appear in CMD: C:\Program Files\Altiris\Notification Server\Bin>
Input these configuration commands, following the path in CMD outlined in step 3, and run them one by one to reconfigure the product to the database (Ensure the installed drive matches the environment):
Additional processes to run when the environment is utilizing ITMS 8.0 HF1 - ITMS 8.1 RU3:
Run any remaining HotFix repairs for Patch Management via SIM as detailed in Step 2 above.
Run the following CMD's as outlined from C:\Program Files\Altiris\Notification Server\Bin> as detailed for base product components in Steps #3 & 4 above, but for the hotfixes repaired via SIM detailed in Step #5:
Lastly, run the reinstall of all installed PointFixes, for all supported versions (7.5.x, 7.6.x and 8.0), for that will ensure that the final code modifications are implemented following the base & HotFix lay-down listed above.
Reconfiguring Patch Management 8.1.x:
Open the Symantec Installation Manager
Select the link: Repair installed products
Select the link: Reconfigure installed products and click Next
Enable the check-box for Altiris Patch Management Solution 8.1 and click Next
Note: it will auto-enable for RU#
Confirm the items to be configured in the list and click the Configure button
Note: This full process may take some time, depending on how many Software Update Policies are created and the performance of the NS and SQL Servers.
Imported Document ID: HOWTO47868
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