pcAnywhere Solution captures information from many events.
This information is stored in an event log file that is named AW.PL9.
The file is stored on the agent machine in the following locations:
XP, 2K, 2K3 platforms: C:\Documents and Settings\All Users\Application Date\Symantec\pcAnywhere\
C:\Documents and Settings\All Users\Application Date\Symantec\pcAnywhere\
Vista, 2K8 platforms: C:\ProgramData\Symantec\pcAnywhere\
See About pcAnywhere reports.
Table: pcAnywhere events
Status: Remote Logged Off Session
Status: Host Ended Session
Entry: bhf file path
File name [source path] [destination path] File Operation [Sent/Received] File Termination Reason [Normal/Abnormal]
Remote PC: Machine Name
Remote User: Remote User Name
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This will clear the history and restart the chat.