You can run reports as needed. You can run the on-demand reports that you create and the reports that are saved on your Favorite Reports page. You can even run scheduled reports whenever you want.
After you run the report, if there is data available, the report appears in a new browser window. Based on how much data is available for that report, this process may take several minutes.
You must have full administration rights or rights to view or modify reports to run reports.
See Troubleshooting report generation.
To run reports on demand
Create a report.
See Creating and configuring reports.
If a "Pop-up blocked" message appears in the Control Center, click the message and permit pop-ups from Symantec Messaging Gateway Control Center.
The report appears in a separate browser window.
To run scheduled reports on demand
In the Control Center, click Reports > View > Favorite Reports.
In the Report Name column, check the box besides the report that you want to run.
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This will clear the history and restart the chat.