You can view the messages that are in the message queues. At a minimum, you must specify the host and the queue that you want to view: inbound, outbound, or delivery. Symantec Messaging Gateway also has the filtering options that let you further customize the queued messages to view. Based on your filter criteria, Symantec Messaging Gateway displays the messages that are in that queue at that moment.
The message queue provides details about why the MTA cannot deliver a message, how many times it attempted to deliver the message, and when the next delivery attempt is scheduled.
You may have a situation in which you want to determine if a specific message is in the queue. You can filter for messages to or from specific email addresses. For the delivery queue only, you can also search for messages from a specific route or set of routes. You can also reroute messages from one route to a different route.
You can perform wildcard searches for senders (From field) or recipients (To field). These searches are case sensitive. The asterisk (*) and question mark (?) wildcard characters are supported. For the delivery queue you can also perform wildcard searches for custom routes.
If you do not stop mail flow, the messages in the queue can continually fluctuate as new messages enter the queue and older messages exit. You can refresh the view as needed.
You must have Full Administration rights or Manage Status and Logs view or modify rights to view message queues.
To view queued messages
In the Control Center, click Status > SMTP > Message Queues.
On the Message Queues page, select a host and queue.
Type search values for the fields that are provided.
Click Display Filtered.
To clear the To and From fields to begin a new search, click Clear Filters.
All of the other drop-down menu selections that you made are retained.
To refresh the view
On the Message Queues page, click Refresh.
Imported Document ID: HOWTO53599
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