You can do any of the following tasks on the Incident Management page to view your incidents:
Use a filter to narrow or expand your search of incidents.
View details about a particular incident from this page.
Sort columns by ascending order or descending order.
Use the Folder Overview link for a high-level summary of all your content incident folders or a single folder at a time.
Symantec Messaging Gateway provides the following tools on the Incident Management page to help you customize your view and navigate through your incidents:
Entries per page
This setting lets you specify how many entries you want to display per page. You can specify 10, 25, 50, 100, 200, 500, or all.
This setting lets you specify which range of entries you want to display.
Forward and back arrows
Use the back <| and forward |> arrows to move to the very first page or the very last page.
Use the back < arrows and forward > arrows to move forward or back one page at a time.
Incidents remain in content incident folders until you act on them (for example, approve, delete, or reject) or the incidents are expunged.
To view the contents of incident folders, you must have Full Administration rights or rights to access each content incident folder separately.
To view a summary of what is in your content incident folders
In the Control Center, click Content > Folder Overview.
By default, all of your folders appear in the Content Incident table.
In the Content incident folder drop-down list, select the folder for which you want to see an overview.
The status appears in the Content Incident Folders table.
To view incidents in content incident folders
In the Control Center, click Content.
In the Incident Management task pane, select the folder that contains the incidents that you want to view.
See How the matching text feature is affected by upgrade for existing content .
See About monitoring and acting on incidents.
See About managing the size of content incident folders.
See Content incident actions.
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