As you review an incident, you can modify its severity level.
The severity levels are as follows:
This setting is the default severity when an incident is created.
You can only change the severity of a single incident at a time.
See About monitoring and acting on incidents.
To update an incident's severity, you must have Full Administration rights or rights to view the specific content incident folder.
To update an incident's severity
In the Control Center, click Content.
Under Incident Management, select the folder that contains the incident whose severity you want to change.
In the Incident ID column, click on the incident number whose severity you want to change.
On the Incident Management details page, in the right pane, click the Update severity to drop-down list and select the new status.
Optionally, in the Comment box, type a comment.
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This will clear the history and restart the chat.