You can view the history of an incident to see how the incident has progressed.
You can only view the history of a single incident at a time.
See About monitoring and acting on incidents.
To view an incident's history, you must have Full Administration rights or rights to view the specific content incident folder.
See Exporting an incident's history.
To view an incident's history
In the Control Center, click Content.
Under Incident Management, select the folder that contains the incident history that you want to review.
In the Incident ID column, click on the incident number whose history you want to review.
The incident history appears on the Incident Management details page under Incident History.
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This will clear the history and restart the chat.