When you remediate an incident in a quarantine incidents folder, Symantec Messaging Gateway takes the action that you specified for the content filtering policy actions: Message Review Approved Actions, Message Review Rejected Actions, andMessage Review Custom Actions.
You can remediate a single incident at a time or multiple incidents at once. You can specify to hold only a single incident at a time.
The history can include when the incident is created, when a status or severity is changed, or when an action is taken. The incident history contains the date and time that the event occurred and any comments that you create in connection with the event.
You can only view the history of one incident at a time.