You can route spam, suspected spam, or both to Spam Quarantine so that administrators and users can access the messages to check for false positives, if necessary. Spam Quarantine can help you fine-tune your spam settings and spam policies. Too many false positives can indicate that spam settings are too stringent and should be modified. Use of Spam Quarantine is optional.
Spam Quarantine stores spam messages and provides Web-based user and administrator access to those messages. Users access Spam Quarantine with their LDAP user names and authentication. If a message is marked as spam or suspected spam, but is legitimate, users can release the messages to their inboxes. Users can notify you of false positives so that you can continue to adjust your spam settings and spam policies accordingly. You can also set up summary notifications to be delivered to users inboxes.