You can verify that antivirus filtering works properly by sending a test message that contains a pseudo virus. A pseudo virus is not a real virus.
To test antivirus filtering
In an email client (such as Microsoft Outlook), create a new email.
Address the email to a test account for which the policy is to clean virus-infected messages.
Attach a virus test file such as eicar.com to the email.
Virus test files are located at
Send the message.
Send a message to the same email address that does not contain a virus.
After several minutes have passed, in the Control Center, click Status > Dashboard.
Typically, several minutes are sufficient time for statistics to update on the Control Center.
The Viruses counter on the Dashboard page increases by one if antivirus filtering works.
Check the mailbox for the test account to verify receipt of the cleaned message with the text indicating cleaning has occurred.
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This will clear the history and restart the chat.