You must configure Symantec Messaging Gateway to forward spam messages and suspected spam messages to Spam Quarantine. When you do, users see spam and suspected spam messages in their Spam Quarantine.
There can be a slight delay until the first spam message arrives, depending on the amount of spam that your organization receives.
The default configuration inserts [Spam] in the subject line of spam messages and delivers them to users' inbox, rather than to Spam Quarantine.
To test that spam messages are quarantined
In an email client (such as Microsoft Outlook), create a new email.
Address the email to an account that belongs to a group that is configured to filter spam to Spam Quarantine.
Give the message a subject that is easy to find, such as Test Spam Message.
To classify the message as spam, include the following URL on a line by itself:
Send the message.
Send a message to the same account that is not spam and that does not contain any viruses.
In the Control Center, click Spam > Quarantine > Email Spam.
Click Show Filters and in the Subject: box, type Test Spam Message.
Click Display Filtered.
If Spam Quarantine is configured properly, the test spam message that you sent should appear in the result list.
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This will clear the history and restart the chat.