You can return an appliance to the factory default condition of the most recent version that is installed on the appliance.
When you enable this feature, Symantec Messaging Gateway does all of the following actions for the Host that you select:
Stops the Scanner host
Clears the host from the host table
Clears the logs from the database
Clears the reports from the database
Clears the status information from the database
Resets all settings and policies to their default values
Deletes all of the backup files that are stored on the appliance
Disables the spam submission feature and reverts all associated spam submission features back to the factory default settings.
This function includes removing all submitter types and submitter addresses and clearing the submitter ID.
See About submitting messages for customer-specific spam rules.
After you perform a factory reset on a particular Scanner, you must delete the Scanner through the Control Center and then add it again.
See Adding Scanners.
After you reset the appliance, you are automatically logged out.
To reset an appliance to its factory default
In the Control Center, click Administration > Hosts > Version.
On the Factory Reset tab, click the Host drop-down list and select a single host or All hosts.
The option All hosts simultaneously returns all of your hosts to the factory default condition of the most recent version that is installed on the appliance.
A confirmation window appears.
Click Reset to confirm reset, or click Cancel to stop the process.
See Restarting an appliance
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This will clear the history and restart the chat.