You can access Symantec Web Gateway through the Serial Console. The Serial Console can be useful if you cannot access Symantec Web Gateway through the Web GUI. The Serial Console has a character-based, menu-driven interface. Many of the Web GUI settings are available in the Serial Console.
Table: Requirements for Serial Console access to Symantec Web Gateway
Computer with serial port and monitor
You can use any modern computer and operating system (such as Linux, Mac OS X, and Windows) for this purpose. The computer must have a serial port.
Serial cable (included)
A serial cable is included with Symantec Web Gateway. Connect one end to your computer. Connect the other end to the serial port on the back of the Symantec Web Gateway appliance. To locate the serial port, refer to the diagram for your appliance.
You interact with the Symantec Web Gateway console in terminal emulation software on your computer. On Windows XP, you can use the included HyperTerminal program. HyperTerminal is located at Start > All Programs > Accessories > Communications > HyperTerminal.
Set the terminal emulation software to the following parameters:
9600 bits per second
8 data bits
1 stop bit
No flow control
On Windows, ensure that the terminal emulation software is set to use the correct COM port.
Console logon name and password
By default, the logon name and password for console access is as follows:
Logon name: admin
If you connect the cable and properly configure the terminal emulation software, Symantec Web Gateway displays a logon prompt in the terminal emulation software. You can leave the computer attached to the serial port while you run the setup wizard and the Web GUI.
Imported Document ID: HOWTO54091
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