For Active Directory integration with a domain controller to work, you must install Symantec Domain Controller Interface.
Install the Symantec Domain Controller Interface on one of the following:
All domain controllers that users may log on to
A dedicated Windows computer with access permission to the domain controller log
You must install Symantec Domain Controller Interface software on each domain Controller Interface that users log on to.
The domain controller must run on Windows Server 2008/2003. Symantec Web Gateway supports global catalogs.
If you plan to upgrade an existing Symantec Domain Controller Interface, refer to the README.txt in the .zip file for the recommended procedure. The following procedure is for new installations only.
To install the Symantec Domain Controller Interface
In the Web GUI, click Administration > Configuration > Authentication.
If possible, access the Web GUI from the computer on which you plan to install the Symantec Domain Controller Interface.
Click Download domain Controller Interface software.
Move the .zip file to a permanent location on the computer on which you plan to install the Symantec Domain Controller Interface and unzip it.
For example, you can put the .zip file in C:\.
On the computer where you unzipped the .zip file, open a command prompt window.
In the command prompt window, navigate to the folder where you unzipped the .zip file using the cd command.
At the command prompt, type the following:
The message Service Does not exist is displayed. You can ignore this message. Do not move the DCinterface.exe file after you run this command.
Close the command prompt window.
Next, configure the Symantec Domain Controller Interface.
See Configuring the Symantec Domain Controller Interface.
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This will clear the history and restart the chat.