End user pages for blocked Web sites, file transfers, and infections
End user pages provide your users with information about blocked Web sites, blocked file uploads and downloads, and possible infections. You can customize many of these settings for end user pages.
For downloads longer than a few seconds, Symantec Web Gateway displays a patience page if blocking or monitoring applies to the Web page. The text of this patience page cannot be changed. However, you can change the language that is used on this page and the image that appears. The Language and New Image settings that are described in Table: Blocked URL or File Message Configuration apply to the patience page.
If you use the SSL proxy, users cannot see your custom end user page when they attempt to access a domain in which no intercept policy exists. This situation can occur if you do not have an SSL intercept policy for a certain category, but you do have a content filtering blocking policy for that category. The message that they see depends on the Web browser that they use. For example, Internet Explorer displays a forbidden error message. Firefox displays a message that the proxy server refuses the connection. This issue occurs for HTTP/HTTPS or deep inspection ports.
Text that is enclosed in percent signs represents variables. These variables are replaced with specific text when a user sees the message.