You can refresh individual user information from LDAP to display the latest information from LDAP in user reports. By default, the synchronization frequency between Symantec Web Gateway and LDAP is 168 hours. After every 168 hours, Symantec Web Gateway synchronizes with LDAP for the updated user information.
To refresh Active Directory user data in reports
In the Web GUI, click Custom Reports.
In the Custom Reports, check for the data availability and for valid LDAP user name.
In the Login Name or Fullname column, click the user.
The report for the selected user name appears.
The report for the selected user refreshes and displays the latest information.