Preparing the ServiceDesk server computer for ServiceDesk installation
The ServiceDesk server requires specific features of the base operating system to be enabled and configured. Additional components must be installed for off-box SQL Server. Skipping any of the configuration steps may result in a failed installation.
For more information, see http://www.symantec.com/docs/HOWTO49691
Table: Process for preparing the ServiceDesk server computer for ServiceDesk installation
Install and configure server roles and Web services.
Install the Application Server role and the Internet Information Services (IIS) role