This document describes how to remove Symantec Network Access Control (SNAC) client from Windows XP and 2003 based operating systems, both x86 (32 bit) and x64 (64 bit), manually.
Warning: The manual removal steps outlined below can disable any other Symantec products that are installed on the computer. It is recommended that all Symantec products be uninstalled by using Add or Remove Programs before starting this process. Manual uninstall via file removal and registry manipulation should only be attempted as a last resort after first running traditional removal through Add or Remove Programs, and if that does not work, by using CleanWipe.
Not all files, folders, registry keys, or registry values may be present. If an entry does not exist, move on to the next one.
To restore default Windows network settings
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetworkProvider\HwOrder.
Edit the ProviderOrder value to remove SnacNp from the list.
Repeat step 2 for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetworkProvider\Order.
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP.
In the 13 key, delete the following values:
Rename the ConfigUIPathBackup, IdentityPathBackup, InteractiveUIPathBackup, and PathBackup values to ConfigUIPath, IdentityPath, InteractiveUIPath, and Path respectively.
Repeat steps 5 and 6 for the 25, 26, and 4 keys.
Delete the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\88.
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This will clear the history and restart the chat.