Error code: 57010
Error text: Gatekeeper module: Decomposition of message failed
Affected module: brightmail_engine
Product version: Symantec Brightmail Gateway 8.0 and later versions
This error may be associated with system failures such as memory issues or disk space issues. Also any malformed message content might lead to this error.
Refer to the context of the Brightmail Server log to determine the possible root cause. Based on the root cause that you determine, you can perform any of the following actions:
Free up disk space
Restart Brightmail Engine
Restart MTA services
If the issue persists, contact Symantec support.
Log sample: The following is a sample of the error message as it appears in the scanner log:
<date>T<time> (ERROR:19250.2792663984):  Gatekeeper module:
Decomposition of message failed.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.