A successful installation of ServiceDesk requires three accounts with specific rights
Last Updated February 15, 2012
Note: While this guide is written for ServiceDesk 7.1 the account rights and usage applies to all SD 7.x products through SD 7.1 sp2.
Warning: In a 2008 server environment it is important that the install account be a direct member of the Local Admins group before starting the install KB.
The three accounts that will be needed to install and use ServiceDesk are...
A Symantec Management Platform/Notification Server account. This is used by Service Desk to authenticate and retrieve data from NS. (example: SD-SMP) Note: you do not need to create this account if one already exist with these rights. Note: This account is entered in step 33 of the SD 7.1 Upgrade and Install.pdf
Requirements: Must be a member of "Symantec Administrators" role on the SMP/NS server. Must be a “domain user”
A installation account. This is used as the logged on account during the install of SD. (example: SD-inst) Note: ServiceDesk server must be logged into using this account while SD is installed. Requirements: Be a domain admin, Domain user may be sufficient in some environments. Have SysAdmin rights to SQL on the SQL server. Be a member of the Local Admin group on the ServiceDesk server. Warning: In a 2008 domain indirect Local Admin rights through the Domain Admin's group is not sufficient. Accounts that need Local Admin rights must be directly added to the Local Admin group on the SD server.
Note: When logging to the SD server in the future to work with and republish Workflow projects an account with rights equivalent to the install install account is recommended, for standard access any domain account is sufficient.
A ServiceDesk service account,. This is entered into ServiceDesk during the install and is used by SD to run services and access resources. (Example: SD-svc) Note: This account is entered in steps 19, 22, 38 and 46 of the SD 7.1 Upgrade and Install.pdf Requirements: Be a domain user. Should NOT have SQL rights. ServiceDesk will add them during install using the install accounts SysAdmin rights. Be a member of the Local Admin group on the ServiceDesk server. Warning: In a 2008 domain indirect Local Admin rights through the Domain Admin's group is not sufficient. Accounts that need Local Admin rights must be directly added to the Local Admin group on the SD server.
After creating 'or confirming that you have accounts with the needed permissions' use one of the following documents to install ServiceDesk 7.1 through 7.1 sp2.
If this will be a second attempt after a failed install follow this clean install Howto.