The ServiceDesk portal is a Web-based interface that provides access to the ServiceDesk application software. The users of ServiceDesk access the portal from their Web browsers and use it to run the workflow processes and perform other ServiceDesk activities.
Examples of the tasks that users can perform in the ServiceDesk portal are as follows:
Administrators can configure settings for the appearance, operation, and management of the portal.
Users can create incidents and view knowledge sources such as the knowledge base.
Process workers can work on incidents, create and work on tickets for other processes, contribute articles, and participate in discussions.
When you log on to ServiceDesk, the permissions that you have been granted determine the elements of the portal that are available to you. If you cannot access a particular portal page or other feature, you probably do not have the appropriate permissions.
The browser window that appears when you double-click the Symantec ProcessManager shortcut.
Site Actions drop-down list
A drop-down list that can appear at the top of the ServiceDesk portal window. It appears only when you have permission to edit the current ServiceDesk portal page.
The clickable text that appears at the upper right and lower left of the ServiceDesk portal window. Examples of links are Help and Logout.
The horizontal row of tabs that appears near the top of the ServiceDesk portal window.
The pages that appear on the tab bar are root pages.
A clickable segment of the tab bar. Clicking a tab opens a page or displays one or more menu commands.
The horizontal row of menu commands that appears beneath the tab bar. The contents of the menu bar depend on the tab that you click. Some tabs do not have a menu because they perform a single action.
The pages that appear on the menu bar are subpages.
Whenever you log on to the ServiceDesk portal, the portal opens to a specific page. Initially, your permissions determine which page opens. However, you can set a different page to open when you log on.
A clickable segment of the menu bar. Clicking a menu command opens a page or displays one or more menu subcommands.
Page or portal page
The entire area that appears beneath the menu bar when you click a tab or a menu command. Most of the work in ServiceDesk is performed in a portal page or in a page that is accessed from a portal page.
Portal pages can be customized for the entire organization or for users, groups, permissions, or organizational units. Administrators have permission to customize portal pages and to grant customization permissions to other ServiceDesk users.