Reassigning incidents, problems, or change tickets
ServiceDesk incidents, problems, and change tickets can be assigned to another entity such as a user, group, permission, or organizational unit. For example, if an employee is out of the office unexpectedly, you can reassign that employee's tickets to someone else.
You can assign a ticket to multiple users, groups, permissions, and organizational units.
If you need to reassign the incoming tickets for an employee, you can use the delegation function.