When you add users to a ServiceDesk group, each user inherits the permissions that are defined for that group.
An administrator or other user who has the appropriate permissions can add users to ServiceDesk groups.
See About group-level permissions.
See Creating a group.
To add users to a group
In the ServiceDesk portal, click Admin > Users > Accounts > List Groups.
On the groups page, under All Groups, select the group.
In the right pane, at the right of the group's title bar, click the Actions symbol (orange lightning), and then click Add User.
In the Add User dialog box, take the following actions:
In Add user to group, type the user's email address or click Pick to search for a user.
See Picking a user.
(Optional) In Relationship Type, select the type of relationship.
The relationship type is used if your organization customized ServiceDesk to assign tickets based on user relationships.
Click Add to add the user to the list at the top of the Add User dialog box.
Repeat step 4 as necessary to add all the users.
When you finish adding users, in the Add User dialog box, click Close.
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This will clear the history and restart the chat.