ServiceDesk employs roles to define responsibilities for and assign owners to the tasks and other activities within the ITIL processes.
The roles in the Change Management process are tasked with efficiently managing all changes to minimize the effect of any related incidents on service quality.
Table: Roles in Change Management
The submitter is any worker who can request a change. Typically, the submitter is a support technician or manager, a change worker, or a problem manager.
Change manager (CM)
The change manager can be anyone who is assigned to the Change Manager group. The change manager is responsible for the daily activities of the Change Management process.
The change manager authorizes and documents all changes in the IT infrastructure and its components (configuration items) to reduce the amount of unplanned down time.
Change Approval Board (CAB)
The Change Advisory Board (CAB) is a group of people who can advise the change manager in the assessment, prioritization, and scheduling of changes.
See About the Change Management process.
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