The Bulletin Board is a Web part that appears on most of the main pages in the ServiceDesk portal. It contains any number of messages, which scroll up the Bulletin Board section. A bulletin board message provides users with time-sensitive, critical information.
The bulletin board messages are components of the ServiceDesk knowledge base. However, the Bulletin Board provides a proactive way to display the time-sensitive messages to ServiceDesk users without requiring them to access the Knowledge Base page.
Examples of how you can use the Bulletin Board are as follows:
Inform users about critical, known issues.
For example, if email access is down, you can let users know that IT is aware of the problem. As a result, you minimize further incident submissions for that issue.
Inform users about upcoming outages and planned disruptions in service.
Leave public or private messages for specific users, groups, or organizational units.
Like the other items in the knowledge base, you can set permissions on bulletin board messages. Therefore, you can create messages for certain segments of your organization. You can also provide creation permissions so that others can create messages for the members of their groups or departments.
Bulletin Board messages can be created as a result of the Knowledge Management process or outside the process on the Knowledge Base page. Bulletin Board messages can also be created by using the Add/Manage Bulletin Boards action that appears on the Process View page of each ServiceDesk process.