When multiple incidents are ready to be closed, you can close them all at the same time.
To close multiple incidents
In the ServiceDesk portal, click Submit Request.
On the Submit Request page, under Service Catalog, click the Service Desk link.
On the right side of the page, click the Close Incidents link.
On the Search Incidents page, select the incidents to close as follows:
In Search for, type the search text, and then click the Search symbol. You can search on the incident title or description.
Under Found Incidents, select the check box next to each incident to close or click Select All.
Click Add Selected to move the selected incidents to the Incidents to Close list.
(Optional) At any time, you can click View Selected under either list to view the incidents that are in that list.
(Optional) If you need to remove an incident from the Incidents to Close list, select the check box next to the incident and click Remove Selected.
Click Close Incident(s).
On the Close Incidents page, complete the following information:
Explain why the incidents can be closed.
Select a code that indicates the nature of the resolution.
Click Close Incidents.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.