The sections on a ServiceDesk portal page are in the form of Web parts. You can customize a portal page by adding one or more Web parts.
After you add a Web part, you can edit its properties.
See Editing or deleting a Web part on a ServiceDesk portal page.
To add a Web part to a portal page
In the ServiceDesk portal, access the page to customize.
In the upper right of the page, in the Site Actions drop-down list, select one of the following options:
Changes the page for everyone who has access to it.
Modify My Page
Changes your version of the page only.
After the page refreshes, in the Site Actions drop-down list, click Add Web Part.
In the Catalog Zone pop-up, select the catalog that contains the Web part to add.
In the Catalog Zone pop-up, under Profiles, select the check box for each Web part to add.
In the Catalog Zone pop-up, in the Add to drop-down list, select the page zone to add the Web part to.
The zones that are available depend on the page's Template Page setting, which the administrator sets.
(Optional) To add another Web part, repeat from step 4.
When you finish adding Web parts, in the Catalog Zone pop-up, click Close.
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This will clear the history and restart the chat.