The authentication method can be defined in the Process Manager Active Directory Settings section in the ServiceDesk Portal on the Master Settings page. Your organization can use native authentication or Active Directory (AD) authentication.
Table: Authentication methods for ServiceDesk users
With native authentication, users are authenticated against the Process Manager database. This authentication method requires that you create user accounts in ServiceDesk.
Active Directory authentication
With Active Directory authentication, a mixed mode authentication is used. AD users are authenticated against Active Directory. Any users who are not found in Active Directory are authenticated against the Process Manager database (native authentication).
When Active Directory authentication is selected, the AD users and groups are imported to ServiceDesk during synchronizations. The imported users and groups are stored in the Process Manager database. However, AD passwords and other sensitive information are not stored in the Process Manager database.
After you add an Active Directory server connection, you can add sync profiles. You can use the sync profiles to target the entire domain, organizational units and groups on the AD server, and specific LDAP queries. These options are available on the Active Directory Sync Profiles page, which is accessed from the Admin menu.