Adding new ServiceDesk users from Active Directory manually
You can manually add new users to ServiceDesk from Active Directory. Normally, ServiceDesk synchronizes its data with Active Directory on a regular schedule. However, you may want to add new users before the next scheduled update.
The ability to add users from Active Directory is available only if your organization chose the option to use Active Directory authentication.
The list of users that appears under Add Active Directory Users is current as of the last synchronization with Active Directory.
Every ServiceDesk user requires permissions to perform any actions in the ServiceDesk portal. By default, every new user is assigned to the All Users group, which provides general permissions. However, you must assign the user to one or more of the groups that provide the permissions that are appropriate for that user's role.
To add new ServiceDesk users from Active Directory manually
In the ServiceDesk portal, click Admin > Users > AD Users.
Under Add Active Directory Users, in Active Directory Server, select a server.
Search for the users to add in one of the following ways:
To display all the users in the selected Active Directory, click Search Users.
To search for specific users or groups, type the search criteria in Name or Department, and then click Search Users.
Under Select Users, select the check boxes for the users to add, and then click Add Users at the bottom of the page.
If the list of users consists of multiple pages, you must select the users and click Add Users one page at a time. For example, if you select users on page 2 of the display, click Add Users before you go to page 3 and add users there.
When you finish adding users, you can go to another page in the Software Portal.
Imported Document ID: HOWTO61380
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