The process ID is a unique, alphanumeric value that is generated when a process is first run. Typically, that occurs when a process ticket is created. The process ID is searchable. You can use the process ID to view all the events and items that are associated with that process throughout its life cycle.
The process ID is sometimes referred to as the incident ID.
The process ID consists of several segments.
Table: Segments of the process ID
Represents the process type.
The prefixes that are used in the process ID are as follows:
CM: Change Management
EM: Email Monitoring
IM: Incident Management
KB: Knowledge Management
PM: Problem Management
SDM: Migrated Incidents from Helpdesk Solution
A numerical value that is generated automatically and incremented for each subsequent process of the same type.
By default, the number is six digits long. However, you can change its length by editing the pad length in the appropriate process project in Workflow Designer. For example, if you specify a pad length of eight in the SD.Incident Management project, the first incident is numbered IM-00000001.
For more information about editing workflow projects, see the Workflow Solution User Guide.
A numerical value that is appended to the process ID when a task is created for a specific process.
The number is incremented every time the task is worked. For example, a new incident is assigned process ID IM-000009. The first task that is created for the incident is assigned task ID IM-000009-1. After the support technician works the incident, the next task that is created is assigned task ID IM-000009-2.
Imported Document ID: HOWTO61397
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