System requirements for the ServiceDesk server computer
The ServiceDesk application software is installed on the ServiceDesk server computer. This server cannot contain an installation of Helpdesk Solution.
You can use any of several configurations for setting up the Symantec Management Platform computer, the ServiceDesk server computer, and the SQL Server computer.
When you install the ServiceDesk application software and SQL Server on different computers, the computers must meet the following requirements:
Both servers must be members of the same domain.
This configuration must be installed in an Active Directory environment.
Table: System requirements for the ServiceDesk server computer
Computer and processor
Multi-core or multiple processors, 64-bit
Minimum: 8 GB (recommended for test servers only)
Minimum recommended: 16 GB
Preferred: 32 GB
Windows Server 2008 64 bit or 2008 R2
Static IP address
Name resolution services (DNS)
Connectivity to the Symantec Management Platform server
Gigabit Network Interface Controller (GB NIC)
ServiceDesk installation requires two domain accounts, one for installation and one for operation (services account).
A domain account with "SA" rights to the database instance and administrator rights to the new ServiceDesk server.
ServiceDesk services account
A domain account with "SA" rights to the database instance.
Primary e-mail account for the ServiceDesk mailbox for monitoring and sending e-mail from the system
SMTP server connectivity
(Optional) POP or IMAP mailbox for monitoring
SQL Server components
The ServiceDesk server computer requires the SQL Server ADOMD.NET. This SQL Server component is a Microsoft .NET Framework data provider. It facilitates communication with the Microsoft SQL Server Analysis Services.
If SQL Server is installed on a computer that is separate from the ServiceDesk server (off-box), the ServiceDesk server requires the following SQL Server components:
SQL Management Objects
This component of SQL Server is part of the SQL Server 2005 Management Objects Collection. You can download the Management Objects Collection installation from the Microsoft Web site. The file name is SQLServer2005_XMO_x64.msi.
SQL Native client
This component is a prerequisite for installing the SQL Management Objects.
Microsoft Internet Information Services (IIS)
IIS 6 or 7
.NET 3.5 with ASP.NET
ServiceDesk is intended to work with all of the major Internet browsers.
We have tested ServiceDesk with the following browsers:
Microsoft Internet Explorer 7 or later
Mozilla Firefox 2 or later
Safari 3 or later
The ServiceDesk server computer must be a member of the Administrators group on the SQL Server computer.