The Configuration Management Database (CMDB) represents the authorized configurations of the significant components (configuration items) of the IT environment. For example, the CMDB can contain information about hardware, software, associated documentation, assets, and contracts.
ServiceDesk uses the following configuration items (resources) that are defined in the CMDB: equipment, locations, and services. This information provides additional details to incidents that can help the resolution. For example, during the creation of an incident, the technician can select the user's location and any related configuration items that the issue affects.
Technically, you can use ServiceDesk without the CMDB data, but doing so limits the amount of information that can be included in incidents. For example, if the CMDB does not contain equipment data, the user cannot specify the affected equipment in the incident.
If you upgrade from a 6.x Altiris product, the CMDB is upgraded at the same time. Otherwise, you must populate it after you install the Symantec Management Platform.
For more information about populating the CMDB, see the Symantec Management Platform 7.1 SP2 User Guide and the Altiris CMDB Solution 7.1 SP2 from Symantec User Guide.
Examples of how you can add resource data to the CMDB are as follows:
Create the resources manually.
Import computers from Active Directory.
Discover network devices.
For example, the Network Discovery function can discover routers, switches, network printers, Novell NetWare servers, and the computers that run Windows, UNIX, Linux, and Macintosh.
Import resource associations from Active Directory.
Microsoft Active Directory not only stores objects, it also stores relationships between objects. Microsoft Active Directory Import can extract these relationships from Active Directory and create the appropriate resources and resource associations in the CMDB
Import data from several other solutions in the Symantec Management Platform.
For example, you can import software resources from Inventory Solution.
Imported Document ID: HOWTO61523
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