You can attach one or more files to a process ticket to provide additional information to support the ticket. For example, you can attach an error log file or a screen image that you captured.
Files larger than 4 MB are not supported.
The files that you attach to a process ticket are added to the Document Management system. In the ServiceDesk portal, on the Documents page, the files appear in a folder whose name is the process ID.
To attach a file to an existing process ticket
In the ServiceDesk portal, find and open the ticket to attach a file to.
On the process ticket's Process View page, expand the Documents section, and then click Add Attachments.
In the Add Documents dialog box, on the Documents Information tab, in File, type or browse to the file to attach.
(Optional) Click the Optional tab and enter additional information about the file as follows:
Lets you identify the document format or type. The ServiceDesk administrator creates the types that appear in the list. However, you can attach any type of file even if it is not listed.
Identifies this file in any list of documents in the ServiceDesk portal. Make the name descriptive enough for you and others to easily understand the purpose of the file.
If you do not provide a name, the file name is used.
Provide additional information to describe the file and its contents.
When you finish entering the document information, click Save.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.