In the ServiceDesk portal, a form is the screen or page that workers and users interact with during a process. You can customize the aspects of a form's appearance and behavior in the Service Catalog.
See About customizing forms.
To edit a form in the ServiceDesk portal
In the ServiceDesk portal, click Admin > Service Catalog Settings.
Under Browse Category, select the form's category.
In the right pane, at the far right of the form's title bar, click the Actions symbol (orange lightning), and then click Edit Form.
On the Edit Form page, edit the information on one or more tabs as necessary.
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This will clear the history and restart the chat.